Frequently asked questions

GastroFox is your own ordering system for restaurants: your own website with an online shop for delivery and pickup on your domain. Add POS, tables with QR ordering, receipt printer and AI ordering chat as plugins whenever you need them. Your guests order directly from you – without commissions to delivery platforms.

For restaurants, pizzerias, snack bars, cafés, bakeries and delivery services that want to keep their orders in their own hands.

Yes. Our live demo (opens in a new window) shows the ordering site in all designs and the admin area. We are also happy to show you everything personally.

The ordering software costs 59 € one-time incl. VAT – with 5 designs and 12 months of updates. Optional: setup service 39 € (installation on your web server) and hosting on our server for 39 € per year incl. your domain. No subscription, no monthly fees, no commissions.

No. You buy GastroFox once, download it and install it on your domain – the software is yours and keeps running. 12 months of updates are included; after that you can optionally extend them for 49 € per year. Your restaurant keeps running without restrictions even without renewal.

Not from us. You only pay for your web hosting (or our hosting for 39 € per year incl. domain) and your payment provider’s fees (e.g. Stripe or PayPal).

The first 12 months of updates are included. After that your software keeps running permanently. If you want new versions and plugin updates, extend your update access for 49 € incl. VAT for another 12 months – all updates released in the meantime are unlocked immediately.

Our prices are final prices incl. 19% VAT for customers in Germany and private customers in the EU. Businesses from other EU countries with a valid VAT ID and customers outside the EU pay the same amount net – without VAT (reverse charge or not taxable in Germany). Your invoice is emailed to you automatically.

Payment is processed securely via Stripe – by credit card, Apple Pay, Google Pay and other methods Stripe offers in your country. After every payment you automatically receive a PDF invoice.

One license covers one domain including its subdomains (e.g. pizza-roma.com and order.pizza-roma.com). If you move, you can change the domain yourself at any time in the customer area.

After buying the ordering software you can add them in your admin (Settings → Software updates → Plugins & designs) or in the customer area: AI chat widget (39 €), POS & service, tables & QR ordering, receipt printer and accessibility (19 € each). All one-time – installed with one click, with updates during your update period.

5 designs are included (Classic, Italian, Asian, Greek, Turkish). On top there are premium designs (Trattoria, Premium Dark, Fresh & Green, Street Food) for 79 € each, one-time. You can try every premium design free for 30 days. If you don’t buy it, your website automatically switches back to an included design – your content is kept.

No. Plugins and premium designs are extensions. They only appear in your dashboard and customer area after you have bought the ordering software.

No. The plugin contains no TSE and is not a cash register within the meaning of the German KassenSichV. It is meant for order and service management (in-store orders, open orders, end-of-day report). For cash payments in Germany you need a certified cash register – GastroFox can additionally be connected to ready2order.

With the installation wizard GastroFox is set up in about 30–60 minutes. With the setup service (39 €) we install it on your web server within 1–2 business days. The fastest way to transfer your menu is the AI menu import: upload photos or a PDF – 2 imports are free, each further one costs 6,99 €.

Web hosting with PHP 8.2 or newer and a MySQL/MariaDB database, plus your own domain. Or book our hosting (39 € per year incl. your domain) – then we take care of everything.

Yes. For 39 € per year GastroFox runs on our server – including your domain (.de, .com or .net). You can add it right when ordering and renew it yearly in the customer area.

Right in the admin area under “Settings → Software updates”. A backup is created automatically before every update – if something goes wrong, it is restored automatically. Plugins and designs are updated in the same place.

Yes. 5 design templates are included, further premium designs are 79 € each. Change colours, fonts, logo and texts yourself at any time. A light/dark mode can be switched on optionally.

Online orders for delivery and pickup, menu with sizes and extras, postcode delivery zones with minimum order values, opening, delivery and pickup times, online and cash payment, promo codes, customer management, reservations, staff with their own permissions, multiple languages and SEO settings. POS & service, tables & QR, receipt printer, accessibility and AI chat are available as plugins.

Online via Stripe (cards & more) and PayPal, plus cash on delivery or pickup. The money goes straight to your account.

It answers your guests’ questions (e.g. opening hours or dishes) and takes orders – in other languages too. It can be added as a plugin for 39 € one-time. You need your own OpenAI account (API key); you pay its costs directly to OpenAI.

Yes, with the receipt printer plugin (19 €). New orders are printed automatically as receipts (58 or 80 mm) – on any printer set up on your PC via USB, Bluetooth or Wi-Fi. The admin area simply stays open in the browser.

You do. GastroFox runs on your own web space – orders and customer data stay with you only. We have no access to them.

Prices are always calculated on the server, payments verified via Stripe/PayPal, passwords stored encrypted, and updates and plugins only installed with a digital signature.

GastroFox includes a cookie notice, privacy and legal notice pages, and the data stays on your server. You are responsible for your website’s content and your privacy policy.

You can reach us via support ticket in the customer area, by email and WhatsApp. With the setup service we personally guide you through the start.

Yes. Open a support ticket in the customer area with the topic “Request a custom design” and describe your wishes and ideas – ideally with links to sites you like. We will get back to you with an offer.

In your order confirmation and at any time in the customer area.