Frequently Asked Questions

GastroFox is a complete restaurant ordering system that allows you to create a professional website with integrated online shop. Your customers can order directly through your own domain without you having to pay commissions to third parties.

GastroFox is perfect for restaurants, pizzerias, cafés, bakeries, delivery services and local businesses that want to operate their own online ordering platform. Whether you're just starting out or already established - our system grows with you.

Massive cost savings: No commissions (typically 13-30% with other providers), no monthly fees. Full control: Your own domain, your design, your customer data. Direct customer contact: Build your own regular customer base without intermediaries.

No! Our setup wizard guides you step by step through the installation. Alternatively, we offer a complete setup service where we set everything up for you. You can start immediately - without any programming knowledge.

Yes! We offer a live demo where you can extensively test all features. Just contact us and we'll set up a personal demo environment for you.

Script License: €299 one-time (net) for the complete system with all features. Setup Service: Optional €99 one-time for professional installation and setup. That's it! No hidden costs, no monthly fees, no commissions.

No, absolutely not! After the one-time payment, the system belongs to you. No monthly fees, no commissions per order, no hidden costs. You keep 100% of your revenue - forever.

Yes! All updates, security patches and new features are included in your lifetime license. You automatically benefit from all improvements - without additional costs.

We accept bank transfer, PayPal and all common credit cards. Payment is made securely via encrypted connections. If you have questions about billing, we're happy to help.

With our setup service: 1-2 business days for complete setup. Self-installation: Technically savvy users can set up the system in 30-60 minutes with our wizard. We're happy to support you with both options.

Yes, you need web hosting with PHP and MySQL. This is available from €5/month with most providers. We're happy to recommend suitable hosting providers and help with the selection.

Absolutely! The system is fully customizable - colors, logo, layout, texts - everything can be adapted to your brand. Basic design customization is already included in the setup service. For more extensive changes, we're happy to help.

Menu import is super easy! You can upload Excel lists or create dishes directly in the system. Categories, prices, descriptions, allergens - everything is managed clearly. In the setup service, we handle the complete import for you.

Yes, perfectly! GastroFox is fully responsive and works optimally on smartphones, tablets and desktop computers. Your customers have a perfect ordering experience on every device.

We support PayPal, Stripe (all credit cards), cash payment and bank transfer. Setup is done in minutes - we guide you through the process or handle it for you in the setup service.

Yes, completely! GastroFox was developed from the ground up to be GDPR compliant. All privacy features are integrated: cookie banner, privacy policy, consent management, data export and deletion.

Highest security standards: SSL encryption, secure database storage, hashed passwords and regular security updates. Payment data is processed directly via PayPal/Stripe - never stored with you.

Only you! Since the system runs on your own server, only you have access to your customer data and orders. No third party can view or sell your data.

All important features: Online ordering system, menu management, customer management, order status tracking, mobile app feeling, SEO optimization, multilingual support, analytics, newsletter system, blog function and much more.

Yes, very detailed! You can define any number of delivery zones with different prices. ZIP code-based or via map selection - as you prefer. Minimum order values and delivery times can be set individually per zone.

Yes! A full-featured POS module is integrated. Perfect for counter sales, walk-in customers or phone orders. All sales are centrally recorded and included in statistics.

Comprehensive support: Email support for all customers, detailed documentation, video tutorials and with setup service 3 months priority support. We won't leave you alone!

Of course! The setup service includes 2 hours of personal training. Additional training for your team can be booked at any time. We show you all features in detail.

Our support team helps you quickly and competently. We solve most problems within 24 hours. For critical issues, we respond immediately.